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January 4, 2008, Newsletter Issue #78: What to do With Damaged Goods
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Tip of the Week
Be sure you are clear on the shipping rules of the company you are dealing with and how you may - or may not - be reimbursed for damaged wines. Some companies insure wines up until the point of delivery. That is, until a signature is obtained or the goods are left as per your special delivery instructions. Keep your receipt number and report any breakages or shortages to the company within 24 hours of receiving your shipment. Some companies have a 24-hour reporting rule. Check yours to see if a speedy reply is required.
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